Shipping & Returns
Shipping: To provide a smooth internet shopping experience, TURN ships orders every business day, Monday through Friday. That means your online stock purchase will be in the mail within one business day after the payment is confirmed (does not apply to myTURN custom orders). You can select your preferred shipping option from the United States Postal Service (USPS) and Federal Express (FedEx) during checkout. You will receive an email confirmation with tracking information once your order has shipped. TURN reserves the right to cancel any order that appears suspicious or fraudulent and will be reported to proper authorities.
International Shipping Disclaimer: You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing your TURN order. We do not collect this beforehand, and cannot give you an estimate of the cost as it varies around the world.
Expedited Shipping Disclaimer: UPS Next Day Air, 2nd Day Air, and 3 Day Select services are not guaranteed to ship same day if the order is placed after 2:00pm EST.
ReTURN Policy: At TURN we aim to please by creating innovative high quality products that have been fine tuned through long periods of development. We hope our passion for getting it right shines through but if one of our products fails to meet your needs for any reason the item can be returned within 30 days of the shipping date for a full refund - no questions asked. Please note that due to the nature of custom apparel we do not accept returns (for refund or exchange) on any custom myTurn product unless due to a quality issue.
Submit a return request:
Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.
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Log in to your account:
1. In the "Email" field, enter your email address, and then click "Continue".
2.In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code. - Click the order that you want to submit the return for.
- If your order has more than one item, then select the items that you want to return.
- Select a return reason and add a note for the store.
- Click "Submit request". If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.
ReTURN by Mail: We do not provide free return shipping unless due to a manufacturing defect. To return an item by mail for a full refund please mail it back with a note and order number (preferably the packing slip included in the original parcel) to:
Turn Gymnastics Apparel, Attn: Returns, 10650 Murdock Drive, Knoxville, TN 37932
A refund will be credited upon review within 7-10 business days of receipt.
